Adaptive Service Level Agreements

1 min read

7/16/18 12:00 AM

We at Adaptive US, shall extend all possible support to make your learning journey a memorable one. Please note that all SLAs start after payment is received by our Accounts team. SLAs are in working days (Monday to Friday).

Deliverable	SLA	Point of contact	2nd Escalation
Access to Suxeed - Adaptive learning platform	1	Training@AdaptiveUS.com	Ann@AdaptiveUS.com
Class recordings	2 days post class	Training@AdaptiveUS.com	Ann@AdaptiveUS.com
Any other program logistics related queries	2	Training@AdaptiveUS.com	Ann@AdaptiveUS.com
IIBA Application related queries	3	Training@AdaptiveUS.com	Ann@AdaptiveUS.com
Suxeed platform related queries	2	Suxeed@AdaptiveUS.com	Fathima@AdaptiveUS.com
IIBA membership post full payment	2	Training@AdaptiveUS.com	Ann@AdaptiveUS.com
IIBA application fees post full payment	2	Training@AdaptiveUS.com	Ann@AdaptiveUS.com
IIBA exam fees post full payment	2	Training@AdaptiveUS.com	Ann@AdaptiveUS.com
Receipt **	NA	Available online	Training@AdaptiveUS.com
Certificate** after 7th class	NA	After completion of the program +2 days	Training@AdaptiveUS.com
Program content query	3	Fathima@AdaptiveUS.com	LN@AdaptiveUS.com